1. Return Policy
Upon receiving your ordered goods, please maintain them in their original condition as much as possible, both the product itself and its packaging. The company has a return policy for all purchases made through the Foremost Delivery online store (https://homedelivery.foremostthailand.com/th) for all customers. Customers can return goods within 7 (seven) days* after receiving the goods, depending on the description on the product details page. The return period begins from the date the customer receives the status indicating that the goods have been delivered to their address (excluding Saturdays, Sundays, and public holidays). Customers can check the return period from the symbol displayed on the product details page. (*Referencing the Direct Selling and Direct Marketing Act B.E. 2545). Customers can choose from 2 return methods:Return the product for a refund."Meaning (1) the customer wishes to return the purchased product to the Company and (2) wishes to receive a refund for the transaction."Product exchange"Meaning (1) the customer wants to return the purchased product to the company and (2) the company will accept a new product of the same type and style as the one the customer ordered. The company cannot change the product to a different flavor or packaging size for the customer. If the customer wants to change the product to a different flavor or packaging size, the customer must return the product and place a new order only.
Conditions for returns for refunds and exchanges
The company will accept returns for refunds and exchanges for customers who ordered products through the Foremost Delivery online store (https://homedelivery.foremostthailand.com/th) only in the following cases:I received the wrong item."This means that the product received by the customer is incorrect according to the customer's order. In the case of a return due to an incorrect item, the returned item must be in its original condition, with the packaging unopened and undamaged."The product has been opened and torn.,broken"This means that the product received by the customer is damaged both externally and internally, and shows signs of being opened or torn from its packaging."The product is broken., swell"This refers to goods and packaging that are swollen, bulging, or cracked upon receipt by the customer."The product has quality issues."This means that the product received by the customer has a different appearance, taste, smell, or color than before."Expired product"This means the product received by the customer has passed the warranty period or has expired."The customer changed their mind."This means the customer decides to return the product for reasons other than those stated above. The company reserves the right to refuse returns/refunds/exchanges due to 'customer change of mind'."
The company will not accept returns or exchanges of goods. In the following cases:
– The product has a shape that has changed from the time it was informed to the company.
– Items not purchased from Foremost Home Delivery
– Goods that have been unwrapped, ripped, opened or used.
– Goods that are damaged or damaged due to the customer's return pack.
– The customer does not notify the request and returns the goods within 7 days after the date of receipt.
– A conditional giveaway or special participating item.
note
Customers are responsible for the cost of returning goods to the company, except in cases where the return is due to a company error, such as sending the wrong item or receiving goods that differ from the normal condition and appearance expected of the customer (see example image). Please return goods to the company properly and carefully to ensure that they arrive in good condition and undamaged.
Processing time
Customers who wish to return the product for a refund or replacement must make a request within 7 days from the date of delivery in case of refund. The company will refund the customer within 15 business days from the date of receipt of the customer's request for replacement of goods. From the date of receipt of the goods returned from the customer, to contact the company to inform the company of the request or inquire about the progress of the operation. Customers can contact or inquire at the Online Customer Support Center, or send a chat message on the Foremost Thailand Facebook Page, or Foremost Consumer Information Center. Tel. 02 6201980 (24-hour service), or email CallCenter.foremost@frieslandcampina.com
Disclaimer
The company reserves the right to cancel orders and refund all payments for goods and services to customers in order to resolve any disputes. The company reserves the right to refuse returns for refunds, returns, or exchanges that do not meet the terms and conditions set forth in this return policy. The company reserves the right to modify/update/amend these return policy terms and conditions without prior notice.
2. Refund Policy
Refund method and timeframe: Refunds will be credited to the customer's account within 15 business days from the date the customer's request is received.
note
“Business days"This refers to Monday to Friday, excluding Saturdays, Sundays, and public holidays. The refund period may exceed the timeframe specified in the table above, depending on the procedures of the bank, the company, and the customer."
Additional requirements for refunds
The Company may contact customers and request additional documents to facilitate the refund process. If the customer refuses to provide information about the customer's bank account or provide evidence relating to the after-sales service request for a refund. The company reserves the right not to approve the refund process.
3. Product Warranty Policy
The company certifies and guarantees that products sold to consumers through the online store Foremost Home Delivery (https://homedelivery.foremostthailand.com/th) 1) meet specifications upon delivery, 2) are manufactured according to Good Manufacturing Practices (GMP), 3) are produced under a quality assurance system to ensure compliance with the above certifications, and 4) are free from any infringement of rights upon delivery. The company is committed to upholding consumer rights and is dedicated to ensuring fairness, equality, transparency, and attentiveness to all customers, including the selection of products and service procedures that best meet customer needs. In the event of any disputes, the company will make every effort within its scope of duty and responsibility to resolve/compensate for any issues that arise.
